1. How can I place an order?

You can place an order directly through our website by selecting the product, adding it to your cart, and completing the checkout process.

2. How long does delivery take?

Delivery usually takes 3–5 business days depending on your location within Pakistan.

3. What payment methods do you accept?

We currently offer Cash on Delivery (COD) for customers across Pakistan.

4. Can I return my order?

Yes, returns are accepted only if the product is damaged or incorrect. You must contact us within 3 days of receiving the order.

5. Do you offer refunds?

No, we do not offer refunds. In case of damaged or wrong products, we will replace the item after verification.

6. Who pays the shipping charges for returns?

• If the product is damaged or wrong, we will cover the return shipping.

• If the customer wants an exchange, shipping charges will be paid by the customer.

7. How can I contact customer support?

You can contact us through the following details:

Zeene Online Store
📍 Address: A-Block Circular Market (Model Town)
📞 Phone: +92 300 4845461
📧 Email: zeene473@gmail.com