Refund policy

Thank you for shopping with Zeene Online Store. We value our customers and strive to provide the best quality products. Please read our return and refund policy carefully.

Return Policy

We offer returns only in case of damaged or wrong products.

Customers can request a return if:

  • The product received is damaged

  • The wrong product was delivered

The return request must be made within 3 days of receiving the order.

To request a return, please contact us with your order number and product pictures.

Refund Policy

  • We do not offer refunds.

  • In case of damaged or wrong product, we will replace the product after verification.

Return Conditions

To be eligible for a return:

  • The product must be unused

  • The product must be in its original packaging

  • Proof of purchase or order number must be provided

Return Shipping

  • If the product is damaged or wrong, the return shipping will be covered by us.

  • If the customer wants to exchange the product for another item, the shipping charges will be paid by the customer.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Zeene Online Store
📍 Address: A-Block Circular Market (Model Town)
📞 Phone: +92 300 4845461
📧 Email: zeene473@gmail.com